Shipping policy

Last updated: October 15, 2026

Where we ship

We currently ship within Canada. All prices are in Canadian dollars (CAD).

Processing time

Physical products: most orders are processed within 1 to 3 business days. Processing doesn't happen on weekends or holidays.
Digital downloads: you'll get an email with your download link right after payment.

Delivery time

Most orders arrive within 3 to 10 business days after shipping. Remote areas, holidays and busy seasons can add time. Delivery times are estimates, not guarantees.

Orders shipped in more than one box

Many of our products ship directly from the independent makers and partners who make them. If your order includes items from more than one partner, it will arrive in separate packages, possibly on different days. You'll get a tracking number for each package.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay. Shipping charges are non-refundable, except as set out in our Refund Policy.

Tracking

We'll email your tracking number(s) once your order ships. Tracking can take up to 24 hours to update.

Address accuracy

Please check your shipping address carefully. We can't change an address once an order has been processed. Orders returned to sender because of an incorrect or incomplete address can be reshipped at the customer's cost.

Items shipped from outside Canada

A small number of products may ship from outside Canada and can take longer to arrive. If you're asked to pay an unexpected import charge at delivery, please contact us before you pay it.

Lost or damaged parcels

See our Refund Policy for what to do if a parcel is lost, damaged or incorrect. Damage must be reported within 48 hours of delivery.

Changes to this policy

Shipping times and methods depend partly on our partners, so this policy may change at any time. The version posted when you placed your order applies to that order.